Returns & Refunds Policy

Order Cancellation Policy

Order Cancellation Policy

At GalaxyDust Studio, we strive to provide an exceptional gaming experience. If you need to cancel your order, we offer a flexible 30-day cancellation policy to ensure a hassle-free process.

Your Right to Cancel

You may cancel your order within 30 days of purchase without providing a reason.

The cancellation period expires 30 days after you receive the item or when a third party (excluding the carrier) designated by you takes possession of the goods.

How to Cancel Your Order

To initiate a cancellation, please follow these steps:

1️⃣ Submit a written request via email: support@galaxyduststudio.com
2️⃣ Return the product following the conditions outlined below.

Once we receive the returned goods, we will process your refund within 30 days using the original payment method. No additional fees will be applied.

Conditions for Returns

To qualify for a return, your item must meet these conditions:

✅ Purchased within the last 30 days.
✅ In original packaging and unused condition.

🚫 Non-Returnable Items:

• Personalized or custom-made products.

• Digital content, including game downloads and in-app purchases.

• Merchandise with broken seals on software, games, or collectible items.

• Special edition or pre-order bonuses that have been redeemed.

We reserve the right to decline returns if the item does not meet these conditions.

Returning Goods

📦 Return Address:
GalaxyDust Studio Returns
Rahvamaja tn 3
Kohila, Rapla maakond, 79805
Estonia

🚛 Important Return Guidelines:

• Customers are responsible for return shipping costs and any associated risks.

• We strongly recommend using a trackable and insured shipping service.

• Refunds will be processed only after we receive the returned item or proof of return.

❗ GalaxyDust Studio is not responsible for lost or damaged return shipments.

Gift Returns

🎁 If the item was marked as a gift and shipped directly to you:

• You will receive a gift credit equal to the return value.

• A digital gift certificate will be issued upon receipt of the returned product.

🎁 If the gift was not sent directly to you:

• The refund will be issued to the original purchaser.

Need Assistance?

For any questions regarding our cancellation and refund policy, contact us at:
📧 support@galaxyduststudio.com

We appreciate your trust in GalaxyDust Studio. Thank you for being part of our gaming universe! 🚀🎮